Wikis, which are Web sites that multiple users can edit, have become popular collaboration tools in workplaces. Google acquired JotSpot in October of last year, saying that the wiki technology was "a strong fit" with the Google Groups discussion forum and with the Google Apps suite of hosted communication and collaboration applications. Google declined to answer questions for this story but provided via e-mail a statement saying that while it would make sense to integrate JotSpot into current products, "we have no plans to share just yet." The JotSpot team is focused on moving the service to the Google infrastructure "to take advantage of greater reliability and scalability" and eager to provide customers with updates about JotSpot "as soon as possible," the statement reads. That's concerning right now," said James Brennan, president of Mandalan Media Inc., in Culver City, California. "As customers, we've gotten very little feedback about product strategy and direction for JotSpot.
Most are eager to find out what Google plans to do with JotSpot, because they have a lot riding on that decision. Some report technical improvements in their wikis, while others complain about serious Web site availability problems. acquired JotSpot, business users and commercial developers of this hosted wiki service give mixed accounts of life as Google customers.
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